Frequently Asked Questions
Everything you need to know about your Lunerva experience.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location but generally range between 10-15 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to initiate a domestic return or exchange.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials ethically sourced?
At Lunerva, we prioritize sustainability. We partner with certified manufacturers who adhere to fair labor practices and use high-quality, eco-conscious fabrics.
Can I modify or cancel my order?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team.